Question 1

What is the minimum deposit to begin?

Accepted Answer

You can open and fund your account from R4,100. You're welcome to contribute additional capital as your plan develops and your confidence grows.

Question 2

How do I withdraw my funds?

Accepted Answer

Withdraw anytime through your account dashboard. Money returns to your chosen bank account or card, subject to normal banking timeframes.

Question 3

Is my capital protected?

Accepted Answer

Your account is safeguarded with industry-grade encryption and verified identity checks. Like all investing, your capital carries risk and can move either direction.

Question 4

How fast can I get started?

Accepted Answer

Registration takes minutes for most users. Your plan can launch immediately after your first deposit settles.

Question 5

Are there any surprise costs?

Accepted Answer

All pricing is transparent upfront. You'll always know exactly what applies to your account — no hidden charges ever.

Question 6

What is the minimum age requirement?

Accepted Answer

You must be 18 years or older to create an account. Identity and age verification is required as part of onboarding.

Question 7

Which payment options are available?

Accepted Answer

We accept major debit and credit cards, bank transfers, e-wallets and selected cryptocurrencies. Full options appear when you deposit.

Question 8

When can I contact support?

Accepted Answer

Our team operates Monday through Friday, 09:00 to 18:00. We aim to answer every query within one working day.

Question 9

Who pays tax on my earnings?

Accepted Answer

Tax obligations depend on South African law and remain your responsibility. Keep detailed records and speak with a tax specialist about your position.

Question 10

What does KYC mean and why is it needed?

Accepted Answer

KYC (Know Your Customer) is a standard identity check. It keeps your account secure and is a required step for any regulated investment platform.

Question 11

Do I need trading knowledge?

Accepted Answer

No experience necessary. You're paired with a personal financial analyst who guides you from day one, so prior market knowledge isn't required.

Question 12

Who decides on my investments?

Accepted Answer

A dedicated financial analyst, powered by AI insight, works to your goals and risk appetite. Intelligence drives the recommendations — your analyst keeps control human.

Question 13

Is NexVest regulated?

Accepted Answer

Yes — we comply with all South African financial rules and cybersecurity standards, with embedded account safeguards and identity verification.

Question 14

Can I increase my balance later?

Accepted Answer

Absolutely. Add funds whenever you're ready and refine your strategy with your analyst as circumstances and ambitions shift.

Your analyst's team is ready to help.

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